By accessing or using this Website in any manner for any purpose of searching, referencing, or booking, you acknowledge that you’re fully understanding and accepting, as well as agreeing not to violate our Terms and Conditions set out below.
Please read them carefully, as it contains information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. If you do not agree to any of it please leave our website immediately.
We may change or otherwise modify the Agreement in the future in accordance with the Terms and Conditions herein, and you understand and agree that your continued access or use of this Website after such change signifies your acceptance of the updated or modified Agreement.
This Services Agreement is designed according to Vietnam Laws by our Legal Advisory and Vietnam Laws shall be applied if any issue occur before/during/after your booking on our website https://thehalongtour.com
Please also be noted that we reserve the right to cancel or terminate any services if it’s in such case:
• (i) required by law.
• (ii) payment is not made in time.
• (iii) service availability issues.
• (iv) system errors or any technical problems that may cause us in processing a customer’s request.
All information on this site is conducted and belongs to https://thehalongtour.com, which should not be used, copied, changed, or modified by any individual or organization. Failing of this condition shall be involved to law.
1. Condition of Booking
a. Please provide us below information during your booking process (can be updated later by email):
- Full name as shown in your passport
- Passport information
- Email address & phone number
b. You're required to check and review all information before paying to avoid amendment charges.
c. Your payment should be made right after the reservation to ensure the booking is valid. We will check the service availability and then confirm with you by email within 24 hours.
For booking with far travel date, a voucher/confirmation availability shall be confirmed/advised/sent at least 3 days prior to your departure date.
d. If you have made a booking and completed the payment but this booking is not available or sold out due to unforeseen reasons, we may suggest you to change to other types by email with or without charges applied. Further actions (cancel or issue a new package) shall be taken if no feedback from you due to the nature of traveling without internet to check your email regularly.
e. Prices will rise on average and confirmations availability are limited, as a result of high traffic volume by domestic travelers during high seasons like Christmas, New Year, Lunar New Year holiday (15 Dec - 22 Feb annually) or some major holidays of Vietnam (30 Apr – 01 May). So, we may need to cancel your booking and fully refund you if the service package you booked is not available.
In case you booked a service on behalf of others, please make sure that their information is filled in correctly and they're aware of our Terms & Conditions.
2. Booking change and cancellation policy
For any changes (by phone, email, or internet) to the existing reservation, the passenger will be charged a service fee and the change may cause your fare increases as a result. So, passengers are encouraged to check out your schedule carefully before booking a ticket to avoid unexpected charges.
We reserve the right to cancel your booking and fully refund with or without prior notification.
Kindly check our policy carefully or email to reservations@thehalongtour.com for more details and support.
Charges are as following:
- 30% cost of ticket for cancellation or amendment request comes after booking confirmation issued.
- 50% cost of ticket for cancellation or amendment made after ticket issued.
- 80% cost of ticket for cancellation or amendment made 5 - 7 days before departure.
- 100% cost of ticket for cancellation or amendment made within 3 days before departure for all cruises
3. Infants & Children Rules
- Passengers under 5 years old on the date of traveling: free of charge if sharing a bed with parent. From the second child will be charged 75% of the adult price if sharing a bed with parent.
- Passengers from 5 years old to 10 years old: 75% of adult price.
- Passengers from 11 years old to above: applied the adult price.
4. Payment
Please book and pay right after reservation to ensure your booking is valid. We have 2 options for you as follows:
- Through payment gateway system - onepay.vn - by using all major cards: Credit, Visa, Master...
- Bank transfer to our bank account: please email to reservations@thehalongtour.com for bank account information.
5. Rates
All fares are quoted in USD and paid in Vietnam Dong according to the exchange rate posted on vietcombank.com.vn on the date of payment made.
Passengers will be responsible for all charges, fees, duties, taxes, and assessments arising out of your use of the products and services available from the site.
6. Reconfirmation of booking confirmation received
If you do not receive a booking confirmation within 24 hours after payment is made, please reconfirm by contacting us through our 24/7 supporting email: reservations@thehalongtour.com.
We will consider your silence as receiving of our booking confirmation email and should be no claiming upon that.
7. Security policy
We commit that all of your personal information is well managed to avoid any loss, misuse, alteration or destruction.
This personal information will only be used for the cruising registration with the local authorities, and will not be shared or used for any commercial purposes.